Our Experience

Action Homeless was founded in 1973 and over the last 50 years has supported thousands of individuals and families affected by homelessness. Our experience tells us that everyone facing homelessness has unique and individual circumstances, and although there are common themes, each person that we support requires a highly personalised response to break the cycle of their homelessness.

We have a wealth of experience in providing accommodation and support services, including specialist projects to meet very specific and complex needs. We know that in order to break the cycle of homelessness, we must support people to address their additional needs. Over 40% of people that come to us for help, have at least 3 additional needs on top of housing difficulties. These include, amongst others, mental and physical health problems, drug and alcohol abuse, offending histories, domestic abuse, experiences of being in care or refugee and asylum seeker status.

We pride ourselves on a culture of continuous development and learning and central to this is our commitment to listen to and elevate the voices of people with lived experience of homelessness. Lived experience insight enables us to design and shape services that meet the needs of those people that use them most effectively.

Our success relies on the many partnerships that we have with other local agencies and stakeholders and we believe that working with others means that we can achieve so much more. We are proud signatories of Leicester’s Homelessness Charter.