“The moment I walked in here, I didn't feel homeless anymore”

Our Results

Take a look at our reach and impact 2022/23

Demand for our services is rising but it’s getting more challenging to find permanent homes for people as we work in the context of a ‘housing crisis’. We continue to support individuals with multiple and complex needs, the impact of trauma being a clear barrier to breaking the cycle of homelessness


  • We relaunched Engage, a wellbeing space and community living room funded by the Severn Trent Community Fund
  • We introduced a women’s strategy group, alongside our Women’s Open Space to better understand women’s experiences of homelessness
  • We created more opportunities than ever before for people with lived experience of homelessness to connect with us and our stakeholders, including our inaugural ‘Connections Day’.
  • We expanded our Action Trust social enterprise team and added a new van to the fleet funded by The Baker Hughes Foundation

How many people did we support?

We gave 387 people a safe place to live during the course of the year. We received between 3-6 referrals for every vacancy we had.

Helping people to break the cycle of homelessness

We supported 162 people to move into more stable and permanent homes

  • We opened a newly refurbished property, creating 7 additional homes for people
  • We supported 6 clients via our Housing First initiative, funded by the Henry Smith Charity, 4 of whom have been sustaining their accommodation for over 1 year
  • We provided tenancies alongside high quality support to 14 people at Stretton Road, with 80% managing to keep a stable home for at least 6 months.

Meeting need

  • 98% of cases involved us working in partnership to meet our beneficiaries needs
  • 91% of people had at least one additional support need, on top of housing
  • 57% had at least 2 additional support needs

How did people rate our services?

  • 96% of people we supported felt they had a good relationship with their support worker
  • 88% of residents felt able to make their own decisions about their goals
  • 90% of residents rated us as a good landlord or better

Health and Wellbeing

  • 69% of people we support felt better able to manage their mental health on leaving us
  • 77% of people were better able to manage their physical health.
  • We were successful in connecting people with their communities and services to address their health
  • We helped 13 people leaving inpatient Mental Health Services to transition into the community, supporting 7 to successfully resettle in their own home.

For full details of our reach and impact, please download our latest Impact Snapshot

You can also read case studies, individual stories about the help people have received from Action Homeless.