New job vacancies: Be part of the team ending homelessness in Leicester

At Action Homeless our clients and the delivery of high-quality services are at the heart of all we do.  We are proud to be classed as one of the leading homeless charities based in Leicester. We are committed to ending homelessness and ensuring everyone has a safe, decent place to call home. We believe no one should have to sleep rough, and we are passionate about helping people build better lives.

We are currently looking to recruit Homeless Services Officers on a fixed term basis 

Join us and help us to make an impact and change people’s lives, whilst being a valuable member of the team and being supported by the working environment.

Everything you need to know ….

As a Homeless Service Officer, you will be part of a wider team operating across various locations throughout Leicester City. Your role will be the delivery of our day-to-day homeless services with the aim of achieving more independent living for each of our clients.

You will work alongside all of Action Homeless services, ensuring that the appropriate support is provided and that the living conditions offered are of high quality and safe.

Each of our services offer different challenges and opportunities depending on client groups but the core duties and skilled required of a Homeless Services Officer remain the same.

Placement into one of our services is determined through the skills and experience that you demonstrate through your application and interview. We pride ourselves on having a flexible and experienced team of Homeless Service Officers and movement across teams can occur as when needed.

Sound interesting to you? Then read on….

Some of the other key duties for all Homeless Service Officer roles will include:

  • Being the initial point of contact for clients
  • Creating a safe living environment though regular health and safety checks and maintance management
  • Supporting clients with their benefit claim including, housing benefit and rent management
  • Completing client coaching plans and assisting clients through their journey with us
  • Participating in activities and workshops held for our client groups
  • Providing advocacy and liaising with external agencies on behalf of clients
  • Completing administration including our client database

As a Homeless Service Officer, you are likely to be required to work as part of a shift rota and if funding is extended in these posts to participate in our on-call duties

How you will be developed

Action Homeless invests in its employees and strives for its employees to train, learn and develop throughout their employment, no matter how short of time this may be.

You will be provided with a comprehensive induction into our services and have access to several e-learning courses as well as any other training available during your time with us. We work to a competency framework, and you will have the opportunity to work within this framework and develop and demonstrate the skills required of a Homeless Service Officer.

What we are looking for

  • Previous experience of working within homeless services or within housing sector or strong transferrable skills relating to the job description or lived experience.
  • Enthusiasm to work within homeless services and make a difference
  • Good IT and communication skills
  • Understanding of professional boundaries and Health and Safety

How we will reward and care for you

This is not just a job but can become your career. We offer benefits to support you whilst working in your role as well as developing you to reach your full potential.

Here are some of the benefits of working at Action Homeless:

  • Generous annual leave entitlements plus bank holidays
  • Pension scheme whereby your contributions are matched up to 5%
  • Dedicated training and development programme reviewed annually
  • Family friendly policies
  • Competitive salary
  • Development opportunities
  • Employee assist programme supporting physical, mental and financial wellbeing.
  • Work for an organisation with Investors in people Gold award

We are really looking forward to hearing from you! To apply have an updated CV and complete our on-line application form with as much information as possible.

We are looking to recruit as soon as possible and therefore we will be interviewing at various times, so please do not leave it until the closing date of 11th November to apply as we will be closing the advert early if we do successfully recruit beforehand. Keep an eye on your emails!

This role does not meet the criteria for skilled worker visa sponsorship, and applicants must have an existing right to work in the UK