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Contract

37 Hours Per Week

Permanent Role

Salary

£27,283 (this includes £1213 enhancement for participating in the organisation’s out of hour’s on-call on a rota basis)

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Job Description

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Closing date

Action Homeless are committed to ending the cycle of homelessness and ensuring everyone has a decent and safe place to call home. Our mission is to ensure that no one has to sleep rough on the street in our City. We are passionate about ending street homelessness, and empowering people to achieve higher living standards and quality of life.

This fantastic opportunity will see you joining a much needed service in the City that supports homelessness. Our current vacancy is within our low support and resettlement service, providing temporary relief to individuals experiencing homelessness and support to access more stable and permanent accommodation. Although, our Homeless Services Officer’s can be required to work within any of our other services that we provide. You will work 37 hours each week as part of a rota 5 days per week. This will include some unsocial hours to meet the needs of the service and our clients as well as participate in our on-call rota.

As a Homeless Services Officer you will….

· Complete regular health and safety checks of individual rooms/properties. Ensuring our accommodation provides a safe and secure living environment

· sign up new clients to their accommodation, advising them of their rights and obligations under the conditions of their tenancy/licence agreements and fully inducting them into the new accommodation

· Be the first point of contact in all matters relating to our clients accommodation e.g. housing benefit advice, arrears advice and anti-social behaviour issues.

· Be responsible for delivering housing related support so our clients sustain their accommodation. This will include encouraging regular rent payments, budgeting and maintaining their home.

· Support clients to progress their action plans to achieve a positive and sustainable move into more permanent accommodation

· Be able to deal with difficult situations and manage conflict appropriately

· Be alert to the health and well-being of the clients in our services

To be successful you will need….

· An approachable manner with the ability to remain calm under pressure

· The ability to motivate clients and provide encouragement so they engage with the support available to them

· The IT skills to collect, input and retrieve data using our ICT systems

· Experience of supporting clients within a housing setting

· Commitment and flexibility towards your work

To apply please visit our website www.actionhomeless.org.uk.

Closing date: Monday 21st July 2025

Contract

36 Hours Per Week

Permanent

Salary

£26,070 per annum

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Job Description

Example Rota

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Closing date

Action Homeless is committed to ending the cycle of homelessness and the Safety and Response Officers play a vital role in ensuring everyone has a decent and safe place to call home.

This fantastic opportunity will see you support our services, to maintain the safety for our clients and security of our properties.

As a safety and response officer you will:

· Respond to any emergency situations that occur

· Provide a welcoming, responsive and proactive presence to our customers and visitors ensuring their safety and the safety of the buildings is upheld.

· Carry out checks and regular patrols of the buildings, responding to any incidents and involving emergency services as and when is necessary.

· Monitor and operate our CCTV systems across multiple sites and our door entry systems

· Responsible for Health and Safety inspection whilst on duty, taking action when required and for implementing fire and fire alarm procedures including evacuation

To be successful you required:

· An approachable manner with the ability to remain calm.

· Ability to operate CCTV systems and security equipment

· Ability to operate smart phone technology and use ICT equipment for completion of reports and records

· Understand Health and Safety

· Ability to work as part of team but be as equally comfortable working alone

· Clear communication skills and the ability to manage time and prioritise

· Must be able to drive and have access to own vehicle

What Action Homeless can offer you:

· Investment in time and resources into your training and development

· An attractive salary with benefit entitlements

· Working within an organisation where we support each other and are always looking to continuously improve

· Access to Employee Assist Programme and resilience training

· Opportunities to join colleagues in social events

Contract

Voluntary role

Salary

This is an unpaid role with any out of pocket expenses reimbursed.

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For an informal conversation about the role please contact Mark Grant, Chief Executive, on 07949153721. To apply, please send a CV along with a covering letter stating what you could bring to the role to markgrant@actionhomeless.org.uk.

Email to

markgrant@actionhomeless.org.uk

Closing date

Action Homeless wants to make a difference and we are looking for trustees who want to make a difference too. Action Homeless’ Strategy centres on breaking the cycle of homelessness in Leicester by addressing a wide range of issues that lead to someone experiencing  homelessness. Action Homeless currently provides over 250 safe and secure homes for people who have experienced homelessness. To extend this provision is part of the driving force of our strategy, but it’s not just about a roof over a head; it is about the support and aftercare that are essential in preventing a perpetuating cycle of homelessness.

We are looking for individuals who care to be trustees of Action Homeless. We all strive to make a difference, but can you also care enough to commit your time, your expertise and will you take the strategic responsibility bestowed on a Board director, so you do make a difference?

Will you engage with the work of Action Homeless to understand the requirements of the staff and the challenges of the clients to ensure your decision making is fully informed? The time commitment to attend Board meetings is just five two-hour Board meetings a year and one annual strategy day.

There are additionally three committees that require the skills of trustees in Finance, Property and provision of Support Services. Attendance is optional to one or more of these committees three times a year.

Whilst physical meeting attendance is only a few hours a year, we would like you to be there in your commitment, it is important to support the staff and the clients showing that you care. If you are someone who wants to engage in really changing the lives of people who are affected by homelessness, then please get in touch.

To find out more please download our Trustee role description and person specification.

Contract

Within office hours (timings negotiable)

Salary

Voluntary role

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Role Description

Application form

Email to

Aaliyah Browne

Alternatively, you can request the role details and application form to be posted to you by calling 0116 2211851

Closing date

We are looking for an enthusiastic person with excellent organisational and people skills, to volunteer their time as a Housing Support Volunteer. Our Wellbeing Hub, Engage, is reopening thanks to a grant from the Severn Trent Community Fund and we are putting in place a team of volunteers to support with various activities and bring the space back to life.

You’ll be part of creating a welcoming and inclusive environment to people who are experiencing homelessness, delivering a varied programme of events and activities which help to break the cycle of homelessness.

Contract

Within office hours (timings negotiable)

Salary

Voluntary role

Apply

Role Description

Application form

Email to

Aaliyah Browne 

Alternatively, you can request the role details and application form to be posted to you by calling 0116 2211851

Closing date

We are looking for an enthusiastic person with excellent organisational and people skills, to volunteer their time as a Community Living Room Volunteer. Our Wellbeing Hub, Engage, is reopening thanks to a grant from the Severn Trent Community Fund and we are putting in place a team of volunteers to support with various activities and bring the space back to life.

You’ll be part of creating a welcoming and inclusive environment to people who are experiencing homelessness, delivering a varied programme of events and activities which help to break the cycle of homelessness.